Content Designer
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Job Description
Content Designer improving accessible content and user journeys for Parent Talk, Action for Children’s digital parenting support service. Using research and user insight to support parents, carers and young people.
Responsibilities:
- Design and improve accessible, inclusive content and user journeys for parents, carers and young people
- Use research, analytics, search insight, user behaviour and feedback to understand user needs and inform content decisions
- Work with subject matter experts to turn complex and sometimes sensitive information into clear, useful content
- Take assigned content through research, design, review, publication and ongoing improvement
- Contribute content design expertise to multidisciplinary delivery work with product, development and technical colleagues
- Advocate for evidence-led, user-centred and accessible content across the organisation
- Work primarily on Parent Talk, Action for Children’s digital parenting support service
- Report to the Senior Content Designer
Requirements:
- Must be based in the UK
- Hands-on content design experience, including identifying and defining user needs from evidence and translating them into effective digital content or journeys
- Experience using research, analytics, search insight, user behaviour, feedback or other evidence to make and evaluate content decisions
- Experience working with subject matter experts and stakeholders to design content around user needs, including complex information where accuracy matters
- Practical experience of accessibility and inclusive content design
- Experience of content management systems, user testing, SEO and writing for the web would also be useful
- DBS Basic vetting level required
- Visa sponsorship is not available
Benefits:
- Over 7 weeks inclusive paid leave pro rata
- Cycle to work scheme
- Excellent training and the opportunity to undertake professional training for some roles
- Blue Light Card eligibility with discounts at 15,000 national retailers
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