Content Specialist
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Job Description
Social Media Content Specialist moderating comments and creating engaging content for global brands. Fully remote position requiring flexible work for various shifts including weekends.
Responsibilities:
- Moderating and responding to comments across our clients' social channels using their unique brand voice.
- Writing thoughtful, engaging content to spark conversations and drive engagement.
- Ensuring online communities are safe, respectful, and aligned with client guidelines.
- Escalating issues, insights, or trends to the internal team when needed.
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.
Requirements:
- Demonstrated, high-level proficiency in English with strong cultural awareness.
- Fluency in additional languages an asset.
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
- You live in the USA and are legally allowed to work here.
- You’re open and available to work two of the three shifts, any day - including weekends.
- You’ve got professional experience managing social platforms, specifically moderating and engaging.
- You know how to write for brands and can adapt your tone for different audiences.
- You know your way around and the ins and outs of all the major social platforms.
- You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
- You’re organized, reliable, and have excellent customer service instincts.
- You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions.
- You also have an active Facebook account.
Benefits:
- 100% remote from day one - and always will be.
- Be part of a creative, supportive, and fast-moving team.
- Work with exciting global brands.
- Be a part of a culture that values real people.
- We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.
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