Administrator II, Enterprise Content Management
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Job Description
Administrator II role at Navitus focused on managing applications and ensuring system performance. Engaging with developers, users, and vendors to optimize IT services and application support.
Responsibilities:
- Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite
- Ensure all environments are managed and maintained to meet service level agreements
- Implement Security measures and access controls
- Support change control and testing processes for modifications to application systems
- Analyze system for overall performance and give recommendations for improvements
- Provide responsive technical assistance and document configuration to support processes
- Develop strong working relationships with third party vendors
- Research and recommend innovative, and where possible automated approaches for system administration tasks
- Identify approaches that leverage our resources and provide economies of scale
- Quick, efficient, and effective issue resolution with proactive communication to all stakeholders
- Recommend, schedule, and perform improvements, patches, and reconfigurations
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
- Work with additional functional teams to ensure optimal operations and uptime of application environments
- Proactive monitoring and maintenance of SaaS / Windows system environments
- Provide backup administration support to other teammates
- Provide after-hours support
Requirements:
- Associate’s degree in the field of Computer Science or equivalent work experience required
- 3 years’ working experience required
- 5 years’ experience in the field of Application and Server Administration preferred
- Hands-on technical experience maintaining servers
- Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security
- Knowledge of ITIL and Agile framework
- Hands on enterprise application and hardware troubleshooting experience
- Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat
- Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS
- Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB
- Working knowledge of Structured Query Language and Database Scripting concepts
- Working knowledge of Release Automation processes
- Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate
- Experience documenting and maintaining configuration and process information
- Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- 5% STAR Bonus % (At Risk Maximum)
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