Contract Specialist, Cloud Integrations
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Job Description
Contract Specialist managing customer contracts, transactions, and migrations for 11:11’s global cloud infrastructure. Coordinating approvals, Salesforce records, and service handoffs across operational teams.
Responsibilities:
- Prepare customer contracts, order documentation, and related paperwork for Cloud Integrations services and migrations while supporting the internal approval process
- Manage and process a high volume of transactions; validate scope, pricing, terms, service details, and customer requirements
- Maintain accurate contract, order, customer, and migration records in Salesforce, ticketing systems, knowledge bases, and operational tracking tools
- Coordinate with Cloud Integrations engineers, Project Managers, Service Operations, Sales and Account Executives, Legal, Finance/Billing, Products, customers, and vendors
- Identify, triage, document, and help resolve quoting, system, and process issues; escalate and track matters through resolution
- Obtain approvals, send contract documentation for signature through DocuSign, and notify departments of executed contracts, amendments, terminations, NDAs, novations, and other changes
- Partner with Sales to ensure opportunity values are populated throughout the sales cycle and generate reports for timely, accurate processing
- Validate opportunity and revenue data, support reconciliation and cleanup, assist with invoice or credit requests, and verify, close, and set deployment dates on Salesforce opportunities
- Track customer commitments, migration milestones, escalations, risks, and deliverables while providing timely status updates
- Handle company data and information according to agreements, procedures, and policies
- Review and follow company policies and guidelines, data privacy practices, annual compliance training certification, and policy acknowledgements
- Perform additional duties as assigned
Requirements:
- Bachelor's or University degree in business, operations, technology, or a related field of study, or equivalent years of related work experience required
- 3+ years of experience in contract administration, sales operations, service operations, or a related customer- or transaction-support role
- Demonstrated understanding of quote-to-order and contract-processing workflows, including complex multi-service or multi-client transactions (Required)
- Experience with CRM, ticketing, or operational systems (Required); Salesforce and ServiceNow or similar platforms (Preferred)
- Working knowledge of cloud infrastructure, managed services, customer migrations, or related technical service environments, plus proficiency with Microsoft Office products (Required)
- Familiarity with BaaS, IaaS, DRaaS, virtualization, connectivity services, and DocuSign (Preferred)
- ITIL Foundation or a similar service-management certification (Preferred)
- Demonstrated customer-first mindset when working with internal and external partners
- Ownership, accountability, and follow-through in managing transactions, issues, and commitments
- Clear verbal and written communication, including the ability to explain process or technical information to non-technical audiences
- Detail-oriented, organized, proactive, and able to manage competing priorities under strict deadlines
- Must be legally eligible to work in the United States without visa sponsorship
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