Payments Reconciliation Specialist – Contract
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Job Description
Payments reconciliation specialist reconciling chargebacks, order details, and settlement files. Supporting Finalsite’s K–12 school platform through accurate ERP-ready payment corrections.
Responsibilities:
- Pick up each chargeback notice from Operations and log it the same day
- Find affected orders in the Web Store portal
- Reconstruct order line items, account or GL codes, payment IDs, dollar amounts, and sales tax
- Build correction files in the required accounting-line format for district ERP imports such as Munis
- Reconcile order and correction-file details to aggregated chargeback deductions on settlement statements to the cent
- Prepare daily files for delayed or unfunded transactions, disputes, and NSF returns
- Run the runbook checklist and submit work to the Payments Reconciliation Lead for review
- Deliver reviewed files to the client's Customer Success Manager
- Escalate missing or duplicate account codes, missing orders, partial chargebacks, reconciliation discrepancies, tax questions, and runbook issues
- Maintain notes on inefficient processes and suggest automation opportunities
Requirements:
- 2+ years of hands-on work in cash application, accounts receivable or payable, bank reconciliation, merchant services or payment processor operations, or bookkeeping for a business with card sales
- Experience tying detail to a total: many items to one deposit, statement line or batch, and working the differences rather than just flagging them
- Excel: XLOOKUP or VLOOKUP, SUMIFS, pivot tables, text-to-columns, saving a clean CSV
- Ability to follow a written procedure exactly, and to say so when a step does not work
- Accuracy under a daily deadline, and the habit of keeping a log without being asked
- Clear written English, for short notes that go to districts under the Lead's name
- Chargebacks, disputes or NSF returns from the merchant side are a plus
- An ERP import or export (Munis, Skyward, QuickBooks, NetSuite) is a plus
- A payment processor portal or settlement statement is a plus
- School district, municipal or nonprofit finance is a plus
- United States permanent residency is required; current and continued US residency are required for employment
- Accounting degree, CPA, coding, and product or engineering background are not required
Benefits:
- Competitive benefits
- Professional development opportunities
- Collaborative culture built on partnership and purpose
- Opportunity to grow your career
- 100% fully remote employment
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