Coordinated Entry System Coordinator
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Job Description
Coordinated Entry Coordinator implementing HUD homelessness programs for ICF, a global advisory and technology services provider. Managing referrals, HMIS workflows, training, and housing-placement operations.
Responsibilities:
- Coordinate program operations related to the Coordinated Entry System process and workflow
- Match housing referrals to program openings and unit vacancies
- Monitor CES workflows to ensure resource alignment
- Support system navigation activities to reduce move-in timelines
- Address system- and program-level barriers to ensure continuous CES outflow
- Liaise with housing providers, outreach teams, shelters, access sites, and community partners
- Implement CoC CES policies, procedures, assessment tools, prioritization policies, referral workflows, HMIS technologies, eligibility requirements, and matching protocols
- Administer procedures to reduce unit vacancies, expedite referrals, and improve move-in processes
- Gather and analyze household and program-level data to remove housing barriers and improve CES processes
- Implement standardized CES guidance, housing applications, service coordination, and data tracking
- Collaborate across agencies and systems to identify workflow issues and implement solutions
- Develop training materials, compliance training, operational guides, FAQs, and toolkits
- Translate policy requirements and technical documentation into action-oriented CES processes
- Coach and facilitate CES partners to ensure fidelity to CES design standards
- Identify process improvements to increase timely referrals to eligible and prioritized housing options
- Provide field-based support, staffing augmentation, direct training, technical assistance, capacity building, and quality assurance monitoring as assigned
- Develop working relationships with CES providers, access sites, affordable housing providers, behavioral health partners, and substance use treatment facilities
- Examine HMIS and CES data to identify trends and inequities and recommend improvements
- Maintain secure communications protecting client privacy and confidentiality
Requirements:
- Bachelor’s degree in Human Services, Public Policy and Administration, Business, Social Welfare, or related fields; equivalent experience may be considered
- Minimum two years of directly related experience with Continuum of Care programs and HUD Coordinated Entry programs
- Understanding of Continuum of Care programs and HUD Coordinated Entry requirements, including the CoC Program interim rule and HUD Notice CPD-17-01
- Knowledge of HUD resources and guidebooks on Coordinated Entry System topics
- Excellent verbal, interpersonal, and written communication skills
- Ability to explain complex concepts to non-technical stakeholders
- Strong organizational, facilitation, conflict resolution, and problem-solving skills
- Ability to prioritize and manage multiple activities simultaneously while meeting stringent deadlines
- Experience managing sensitive information and maintaining confidentiality
- Knowledge of Housing First, trauma-informed care, person-centered service delivery, and racial equity principles
- Experience facilitating case conferencing or multidisciplinary coordination meetings, managing conflict, and attaining consensus across multiple stakeholders
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs
- Confidential accommodation support
- Global advisory and technology services workplace
- Opportunities to share expertise and collaborate toward personal and professional goals
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