Implementation & Delivery Lead
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Job Description
Retail software implementation lead delivering fashion and apparel inventory solutions for Onebeat. Owning customer projects from discovery through go-live, stabilization, and adoption.
Responsibilities:
- Own end-to-end delivery of retail software implementations from discovery and kickoff through configuration, testing, training, go-live, and stabilization
- Build and manage project plans covering scope, milestones, owners, dependencies, resource needs, and acceptance criteria
- Track progress and hold stakeholders accountable for commitments
- Identify risks, remove blockers, manage scope changes, drive decisions, and escalate issues with recovery plans
- Lead customer and internal project meetings; maintain action and decision tracking
- Communicate progress, risks, and next steps to operational teams and senior stakeholders
- Partner with Sales on discovery, solution workshops, tailored demonstrations, and scoping
- Validate delivery assumptions and ensure handoff from pre-sales to implementation
- Understand customer planning, merchandising, allocation, replenishment, and inventory processes and translate them into functional requirements, business rules, and acceptance criteria
- Work with Product to validate capabilities, address functional gaps, align delivery dependencies, and contribute customer insights to product improvements
- Coordinate technical teams on data mapping, migration, integrations, and validation
- Guide functional configuration and validate outputs against real retail scenarios
- Own readiness for user acceptance testing, training, and go-live
- Drive issue resolution, customer sign-off, post-launch stabilization, and adoption within daily planning and inventory workflows
Requirements:
- Strong, proven implementation and delivery experience; personally led complex retail software projects through go-live
- Demonstrated ownership of plans, timelines, dependencies, issue resolution, and customer acceptance
- Track record of driving execution across customer, product, and technical teams and recovering at-risk projects
- Deep expertise in fashion and apparel retail through merchandise planning, allocation, replenishment, inventory management, or retail technology delivery
- Strong working knowledge of retail planning and inventory platforms and their connections with merchandising, ERP, and other retail systems
- Understanding of merchandise financial planning, open-to-buy, assortment planning, demand forecasting, allocation, and replenishment, including seasonality, size and color, markdowns, and inventory productivity
- Experience working directly with customers on solution discovery, implementation, training, and adoption
- Ability to manage expectations and drive decisions
- Ability to independently own delivery as an individual contributor and influence senior retail executives, planners, product teams, and technical teams without direct reporting authority
- Strong project management, analytical, communication, and facilitation skills
- Background combining in-house retail planning or merchandising with implementation delivery at a retail software provider or consulting firm
- Experience supporting omnichannel or multi-brand retail operations
- Experience contributing retail domain expertise to product design and supporting pre-sales demonstrations or solution workshops
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