Corporate Travel Consultant – Mid-Level
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Job Description
Consultor de viagens corporativas emergenciais na Flytour Business Travel, agência de turismo corporativo da BeFly. Gerenciamento de reservas, alterações e crises de viagem em escala 12x36.
Responsibilities:
- Provide emergency support to corporate travelers by phone, email, and other channels made available by the company
- Process bookings, rebookings, cancellations, and reissues for domestic and international air tickets
- Manage critical travel-related situations, seeking fast and effective alternatives to minimize client impact
- Provide support with hotel bookings, car rentals, and other travel services
- Use GDS systems (Sabre, Amadeus, or equivalent), airline portals, and corporate tools to handle requests
- Ensure compliance with clients’ travel policies and current commercial agreements
- Accurately record all interactions and actions taken during each support case
- Collaborate with internal teams to ensure the best possible traveler experience
- Monitor flights, operational changes, and potential impacts requiring proactive action
- Maintain high standards of quality and productivity, with a strong focus on customer satisfaction
Requirements:
- Previous experience in corporate travel agencies or emergency support operations
- Intermediate or advanced knowledge of GDS systems, preferably Sabre and/or Amadeus
- Experience with ticket issuance, rebooking, refunds, and other corporate travel processes
- Knowledge of domestic and international airline portals
- Availability to work shifts, weekends, and public holidays
- Knowledge of OBTs (Online Booking Tools) is a plus
- Intermediate or advanced English is a plus
- Experience in 24/7 operations or emergency departments is a plus
- Availability to work fully remotely on a 12x36 schedule, from 12:00 p.m. to 12:00 a.m., on weekdays and weekends according to the schedule
Benefits:
- iFood Benefits meal/food voucher
- Bradesco health insurance, with 100% of the premium paid by BeFly for the employee and 50% for dependents, subject to copayments
- Company-paid life insurance
- OdontoPrev dental insurance
- Wellhub membership to support physical well-being
- Birthday day off
- Maternity program
- Oriente-me program with therapy sessions at no additional cost
- Educational partnerships offering discounts at partner institutions
- BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees
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