Coveo Consultant
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Job Description
Coveo Consultant optimizing search functionality and enhancing customer experiences for clients. Collaborating with teams and leveraging search solutions to meet business objectives.
Responsibilities:
- Offer consulting services and execute mandates focused on B2B & B2C digital transformation.
- Spearhead and conduct extensive project discovery sessions to delve deep into business requirements.
- Craft detailed BRD (Business Requirements Document) showcasing the intricate needs of clients.
- Lead strategic engagements on search implementations. From discovery, implementation, configuration and optimization of the search experience leveraging various platforms and solutions.
- Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered.
- Collaborate with solution architects to bridge the gap between business requirements and technical necessities.
- Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations.
- Collaborate with cross-functional teams, including developers, designers, and other SMEs to implement recommended solutions.
- Conduct training sessions and workshops to educate clients on search best practices and maximize the effectiveness of their search functionality.
- Configure, customize and optimize search solutions to align with clients' specific requirements and objectives.
- Partner with Client Partners (VPs/ADs) to leverage synergies across mandates, promoting a cohesive sharing of strategic insights.
- Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable.
- Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables.
- Monitor and analyze search performance metrics to measure the impact of implemented solutions and identify opportunities for further optimization.
- Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients.
- Engage in sales pitches, encompassing concept creation, methodology definition, costing, and final presentation.
- Collaborate with sales and business development teams to identify opportunities for new business and contribute to the development of proposals and pitches.
Requirements:
- Minimum of 7 years of experience in eCommerce strategy with enterprise accounts.
- Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud, etc.
- 2+ years of experience leading discovery, implementation, configuration and optimization of search solutions such as Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring and Elastic.
- A proactive leader with business acumen.
- Positive attitude and diplomatic approach to communication.
- Ability to communicate complex ideas in a simple way, including to a C-level audience.
- University education in eCommerce, IT, business administration or any other related field (or relevant experience).
- Knowledge of retail, B2C, B2B and D2C.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
- Ability to work effectively both independently and as part of a collaborative team environment.
Benefits:
- A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
- Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
- A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
- A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
- Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
- Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
- We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
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