CRM System Administrator
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Job Description
CRM System Administrator focusing on Salesforce for ITAB, ensuring reliable and user-friendly Salesforce for business needs. Manage accounts, configurations, and support users for data quality.
Responsibilities:
- Support our business by ensuring that Salesforce is reliable, user‑friendly, and aligned with our processes
- Responsible for the daily operation, configuration, and continuous improvement of our Salesforce platform
- Work with both technical tasks and user support, enabling teams to work efficiently and with high data quality
- Manage user accounts, roles, profiles, and permission sets to ensure secure and correct access
- Customize Salesforce using declarative tools such as Flows, validation rules, page layouts, reports and dashboards
- Provide support to users, resolve issues and solve system errors or performance concerns
- Maintain data quality through audits, imports/exports and de-duplication efforts
- Develop training materials, conduct user training and document system processes
- Collaborate with the CRM System Manager and business stakeholders to improve workflows and automate processes within Salesforce
- Manage sandbox environments, test changes, and support release and deployment activities.
Requirements:
- Bachelor’s degree in information technology, Computer Science, Finance, Business Administration or a related field
- Experience working with Salesforce or similar CRM in an administrative role
- Knowledge of Salesforce configuration tools (i.e. Flows, Process Builder, validation rules, Experience Sites, Case Management and dashboards)
- Good understanding of user and security management
- Ability to translate business needs into practical and scalable Salesforce solutions
- Experience working with data management, including imports/exports and de-duplication
- Basic understanding of Apex, SOQL, or Lightning Web Components is an advantage
- Strong problem-solving skills and a structured approach to support and troubleshooting
- Fluent in English and Swedish.
Benefits:
- Supportive and dynamic team culture with room for professional growth and development.
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