Learning Management System Administrator – LMS
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Job Description
Learning Management System Administrator joining NetImpact to provide LMS administration and support for federal government training programs. Responsible for managing course material and technical issues for users in a remote capacity.
Responsibilities:
- Provides system administration for LMS and LMS system training as required.
- Provides technical support for LMS users, diagnosing and resolving system, access, enrollment, and content issues in a timely manner.
- Ensures managing and tracking of DHA training courseware in production and testing and conforms to DHA LMS mission and/or program guidelines.
- Employs approved LMS instructional methods and materials to conduct training courses.
- Collaborates with eLearning team, DHA stakeholders, and Government management.
- Liaises with subject matter experts regarding implementation and coordinates courseware gate reviews with customers regarding implementation of courses to LMS
- Communicates effectively with leadership.
- Provides timely notification on items requiring Government action.
- Designs and facilitates Train–the-Trainer sessions remotely.
- Maintains records of client communication, project progress, required course documentation, and combined feedback for each assigned project.
- Leads training for elevated user roles within the LMS system to facilitate cross-functional learning of the system.
- Utilizes a quality assurance process to ensure consistency within and between training deliverables and advising on operational enhancements that supports improved quality.
Requirements:
- Associate’s degree in Technology in Education from an accredited college or university with at least 2 years of experience in LMS administration; and/or at least 5 years of experience in LMS administration
- Self-starter, highly motivated, and a team player.
- Meticulous attention to detail.
- Proficient with MS Office Tools, namely Teams, SharePoint, Word, and PowerPoint and willingness to learn other tools and applications.
- Strong customer service and interpersonal communications.
- Experience working in or with the Federal Government preferred.
- Genuine desire to learn is essential.
- Strong presentation and communication skills in both oral and written form, including proof-reading.
- Able to manage competing priorities in a fast-paced environment.
- Ability to build, maintain, and manage relationships and partnerships within government and contracting personnel.
Benefits:
- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
- Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!
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