System Administrator – 3 Month Contract
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Job Description
Detail-oriented Systems Administrator for managing defect tracking and process automation. Ideal for a junior professional with a passion for IT infrastructure.
Responsibilities:
- Install, configure, and upgrade computer system hardware and software, with a specialized focus on defect automation between ServiceNow and Jira.
- Design and implement automation strategies that reduce manual effort and improve system synchronization.
- Provide essential operational support for information systems and peripheral equipment, including servers, desktops, and storage devices.
- Manage high-stakes recovery procedures, scheduling, and backups, while actively monitoring critical batch processes.
- Solve standard and routine technical problems by applying industry-standard practices and procedures.
- Collaborate closely with senior team members and project leads, seeking regular feedback to grow your technical expertise and system knowledge.
- Explain technical policies and practices to internal stakeholders to ensure consistent platform usage.
Requirements:
- A degree in Computer Science, Information Systems, or a related field (or equivalent experience) with up to one year of professional IT experience.
- Foundational knowledge of ServiceNow automation principles and strategic implementation.
- Hands-on familiarity with Jira administration and the mechanics of Jira automation workflows.
- A conceptual understanding of core IT theories, principles, and industry best practices.
- A proactive, "learner's mindset" with the ability to follow complex procedures and deliver accurate results under general supervision.
- Strong communication skills and the ability to build stable internal working relationships across technical disciplines.
- High attention to detail, specifically in documenting automation processes and system configurations.
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