Customer Care Representative – Spanish/English
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Job Description
Spanish-English Customer Care Representative assisting families and schools with scholarship inquiries, applications, and funding status. Supporting student registration through remote customer service.
Responsibilities:
- Respond to incoming calls related to student inquiries
- Assist families and schools participating in the scholarship program
- Answer questions about scholarship applications and funding status
- Ensure callers are satisfied and students are registered
- Provide solutions using probing questions and active listening
Requirements:
- Temporary 6-month contract
- Eligible to work in the USA
- Excellent verbal and written communication skills
- Strong multitasking abilities
- Fluency in English and Spanish; fluency will be tested at application
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- Excellent wired internet connectivity
- Quiet, distraction-free, secure place to work
Benefits:
- Work from home
- All equipment provided
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