Customer Care Specialist, Czech/Slovak Speaker
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Job Description
Customer Care Specialist facilitating logistics support for a global network using Czech or Slovak and English skills. Collaborating with teams to resolve complex issues and enhance customer experience.
Responsibilities:
- Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
- Analyze and prioritize client inquiries to provide support and resolve issues.
- Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
- Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.
Requirements:
- Fluency in Czech or Slovak and a strong command of English.
- Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
- Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
- Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.
- Previous experience in a multilingual customer support or helpdesk environment.
Benefits:
- Collaborate with like-minded people: Our strong internal culture is a hidden gem.
- Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.
- A genuine interest in technology and an understanding of IT-related topics.
- Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.
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