Support Service Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Support Services Specialist providing professional support to residents and property teams for Thrive Communities. Coordinating service requests and ensuring timely follow-up for resident satisfaction.
Responsibilities:
- Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
- Provide timely and professional solutions based service.
- Assist with service inquiries, account questions, scheduling, general needs.
- Deliver a good customer experience through clear and transparent communication.
- Coordinate and track service requests from start to finish.
- Schedule appointments, update residents and property teams.
- Ensure timely follow up by liaising with internal departments and service suppliers.
- Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
- Participate in team meetings, training and professional development opportunities.
Requirements:
- GED or high school diploma or equivalent.
- Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Strong organizational and multi-tasking skills.
- Attention to detail and a devotion to accuracy.
- Experience with Microsoft Office Suite, Google Workspace and web based business applications.
- A good high speed internet connection and a dedicated work area.
- Independent, self-starting, and able to connect with a distant team.
Benefits:
- Medical, Dental & Vision Insurance
- 401(k) business match retirement plan
- Vacations & Time Off
- EAP, Employee Assistance Program
- Professional Development Reimbursement
- Opportunities for training and career advancement at all times.
- Staff health & wellness services
- Collaborative and inclusive work environment
Similar Jobs
Customer Service Representative, Bilingual in Spanish
Remote Customer Service Representative assisting members in navigating healthcare services. Ensuring access to care and providing in-market specialized support for seniors.
Mobile Device Support Specialist
Mobile Device Support Specialist supporting caregivers with Ceresti tablets and smartphone apps. Providing onboarding, technical support, and ensuring positive caregiver experience.
Kundenservice Mitarbeiter, Schweizerdeutsch
Customer Support Specialist providing support to Swiss premium customers in the food industry. Responsible for addressing inquiries and concerns in the role of coffee specialist.
Customer Service Representative – Rescheduling, Permits
Customer Service Representative focusing on rescheduling and permits, coordinating with customers and local authorities. Managing calendars, applications, and ensuring timely updates on permits.
Customer Experience Specialist
Customer Experience Specialist at Mural Health supporting clinical trial participants and site coordinators. Ensuring timely and empathetic support for inquiries and issues during the trial journey.
Customer Service Representative II
Customer Service Representative ensures first call resolution for healthcare customers. Manage inquiries and provide support for multiple geographical locations in the US.
Senior Product Manager, Customer Experience – CX
Senior Product Manager overseeing customer experience in digital transformation for luxury resale retail. Leading product roadmaps and cross-functional partnerships to enhance user journeys.
Customer Service Manager
Customer Service Manager providing leadership and oversight for the Customer Service team at Summit School Services. Ensuring high-quality transport services and positive customer relations.
Customer Experience Analyst, CX
Customer Experience Analyst at MED Review ensuring positive client journeys and satisfaction through analysis and strategic improvements. Collaborating with teams to enhance customer engagement and retention.
Residential Support Representative
Residential Support Representative handling customer inquiries and providing technical support for Schlage products. Collaborating with a global team to enhance customer satisfaction.
Customer Service
Customer Service Specialist delivering exceptional customer experiences for a global brand. Managing customer interactions and ensuring effective complaint management across multiple service channels.
Customer Service Representative
Customer Service Representative assisting customers with concerns and scheduling for Rentokil, a pest control leader. Providing professional support and maintaining customer relations in a full-time role.
Customer Experience Associate
Customer Experience Associate for Nabis’ partners delivering high-quality support across digital and voice channels. Handling inbound inquiries and order-related issues in a fully remote role.
Customer Support Specialist, Tier 2
Support customers using Texada CloudLink software as a Customer Support Specialist. Responsibilities include troubleshooting and training customers while working remotely in North America.
Customer Support Specialist – Tier 2
Customer Support Specialist assisting Texada's customers in Australia and New Zealand. Engaging via tickets, phone, and email while troubleshooting software applications and training users.
Customer Support Specialist I, Accounting
Customer Support Specialist at Xplor Technologies managing client support requests across various platforms. Troubleshooting advanced product issues and ensuring customer satisfaction with financial and technical services.
Product Manager, Customer Experience
Product Manager responsible for defining and optimizing global processes for customer experience at Motorola Solutions. Collaborate with teams globally to ensure process changes are intuitive and scalable.
HealthCare Customer Service Representative
Healthcare Customer Service Representative working remotely for TTEC. Engaging with customers to provide support and resolve issues while embracing a culture of inclusivity and learning.
Product Support Specialist
Product Support Specialist providing technical support for SleepRes medical devices. Assisting customers with troubleshooting, software support, and ensuring compliance with regulations.
Senior Manager, Global Customer Service Strategy – Orthopaedics
Senior Manager developing global customer service strategy for DePuy Synthes. Leading initiatives to improve customer satisfaction and business performance across regions.