Customer Experience Coordinator I
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Job Description
Customer Experience Coordinator responsible for processing orders and resolving service issues. This remote role involves ensuring customer satisfaction and maintaining excellent service standards.
Responsibilities:
- Processes customer orders/changes in accordance with CONMED policies.
- Resolves product or service problems by clarifying the customer’s complaint and following up to ensure resolution.
- Responds to customers and internal partners by providing accurate, valid, and complete information.
- Flexibility in responding to new and rapidly changing situations and environments.
- Maintain a pleasant and positive disposition.
- Partners with customer service and sales team members to meet and exceed customer service expectations.
- Identify and assess customer’s needs to achieve satisfaction.
- Other duties as assigned by management.
Requirements:
- High School diploma
- Experience with CRM software and Microsoft Office with advanced Excel modeling skills
- Ability to manage multiple tasks, exceptional organizational skills, problem solving techniques, and accuracy.
- Demonstrated performance (goal attainment, metrics, awards, etc.)
- Excellent oral, written, and interpersonal skills.
- Active listening, problem solving, adaptability, time management, and reliability.
- 2+ years relevant business experience required in Customer Service and/or Data Entry Operations
- Bachelor's degree preferred
- Experience with Salesforce and Oracle
Benefits:
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
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