Insurance Customer Service Representative
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Job Description
Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.
Responsibilities:
- Client Communication & Frontline Support
- Policy Servicing & Endorsements
- Billing, Payments & Compliance
- Renewal Tracking & Support
- Data Management & Documentation
Requirements:
- Strong working knowledge of insurance operations, particularly in commercial lines
- Familiarity with insurance terminology, policy documents, and servicing workflows
- Excellent communication skills—both written and verbal—with the ability to handle client interactions professionally
- Strong attention to detail, organizational skills, and the ability to prioritize in a fast-paced environment
- Experience or exposure to construction or contractor insurance is a HUGE plus!
- Ideally using Apple products (Mac, iPhone) and are fluent in tools like Numbers, Pages, and iMessage for seamless collaboration.
Benefits:
- 13th Month Bonus (Wild right?! 🤯)
- Permanent work-from-home / remote set-up
- Health insurance
- Dental insurance
- Mental health insurance
- Great starting salary
- Growth opportunity
- Performance-based raises
- Prizes and bonuses
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