Customer Service Representative – MyRepChat
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Job Description
Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.
Responsibilities:
- Answer incoming calls
- Respond to incoming emails
- Attend screen share calls with clients
- Attend regular meetings to discuss areas of improvement for Support
- Be available during regular business hours for unexpected calls and meetings
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Requirements:
- Must have Customer Service experience
- Excellent written and verbal communication skills
- Ability to work remotely and remain on task
- Ability to work as a part of a team
- Ability to apply critical thinking to problems
- Ability to work with a computer and learn new software
Benefits:
- Medical with $0 co-pay
- Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement
- Comprehensive paid time off policies including vacation, sick days, parental leave, and bereavement leave
- Generous paid holiday schedule including a full week off for Winter Holiday Shutdown
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