Supplier Support Representative, German Language
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Supplier Support Representative consulting with clients' supply chains for Assent's sustainability solutions in Germany. Engaging with suppliers to ensure compliance and obtain necessary information.
Responsibilities:
- report to the Manager, Supplier Success
- support the Supplier Success team in obtaining declarations and other important information from non-responsive suppliers
- Liaise in writing and verbally with clients’ supply chains to evaluate regulatory compliance needs
- Answer, screen and forward incoming calls from suppliers while providing basic information when required
- Perform outbound supplier call tasks as required
- Engage with unresponsive suppliers to help troubleshoot any inquiries/issues navigating our portal
- Handle tier 1 and 2 supplier ticket responses/support, with assistance from Senior, Lead, Manager and Specialists
- Work closely with Program Success to obtain high response rates for our clients
- Language support across the organization; help in the translation of regulatory articles for our clients, as well as for our client’s supply chains
- join prospect calls for language support with the Sales team
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
Requirements:
- Great verbal and written communication skills, primarily in English and in German is required
- Fluent Italian or French speakers are definite advantages.
- Bachelor’s Degree/Higher diploma from a recognized learning institution
- Minimum 1-3 years related work experience
- Computer proficiency using MS Office Suite and Google Applications
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs
- Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment
Benefits:
- vacation time that increases with tenure
- comprehensive benefits packages (details vary by country)
- life leave days
- competitive base salary
- corporate bonus program
- volunteer days
- flexible work options
- opportunities to get involved in corporate giving initiatives
- professional development days
Similar Jobs
Customer Service Representative – MyRepChat
Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.
Commercial Insurance Sales Customer Service Representative
Customer Service Representative assisting commercial insurance clients via phone and digital channels. Upselling relevant products and coordinating with internal teams for service improvement.
Customer Service Representative
Customer Service Representative supporting healthcare operations in the US. Responsible for scheduling and customer service roles while working remotely from the Philippines.
Insurance Customer Service Representative
Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.
Customer Service Representative
Customer Service Representative receiving emergency and non-emergency phone calls remotely. Entering data and coordinating with drivers for timely service and customer satisfaction.
Customer Support Associate
Customer Support Associate at Cengage Group handling inquiries via phone, email, and chat. Focused on providing exceptional service and resolving customer issues.
Head of Customer Support
Head of Support at Mercuryo, a fintech redefining finance with AI and decentralized finance, driving customer experience strategy and operations.
Customer Experience Workforce Management Director
Directs workforce planning and strategy at Gainwell Technologies, optimizing staffing across channels and ensuring service level adherence. Leads a WFM team and collaborates with cross-functional partners for operational efficiency.
Customer Support Technical Lead – FACTS Synchronous Condenser
Technical leader for customer support of HVDC & FACTS systems at GE Vernova. Leading technical contracts and maintaining high satisfaction levels across projects.
Customer Support Specialist
Customer Experience & E-commerce Coordinator managing customer inquiries and e-commerce operations for Marsupial Papers. Providing high-quality service and assisting with social media and operational tasks in a creative environment.
Asesor Atención al Cliente – Sueldo Fijo, Bonos
Customer Service Representative handling customer inquiries and support. 100% remote position for a leading telecommunications BPO in Peru.
Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends
Bilingual Customer Support Specialist providing timely assistance to merchants during evenings and weekends for payment solutions. Monitoring issues and facilitating escalation with internal teams for solutions.
Customer Service Representative, French-speaking
Customer Service Representative at Oze, supporting small businesses across different regions in Africa. Delivering consultative support via phone, email, and chat, fostering relationships with users.
Customer Service Representative – Concierge Service Team
Customer Service Representative assisting patients with fertility coordination at Freedom Fertility. Collaborating with healthcare professionals to ensure effective communication and patient satisfaction.
Customer Support Engineer I – Dedicated Weekend Shift
Customer Support Engineer delivering remote technical support for internal and external clients at FICO. Collaborating with teams to resolve product and infrastructure issues effectively and improve customer experience.
Customer Experience Specialist
Customer Experience Specialist responsible for customer service support and resolution at Allegion. Engaging with customers to improve their experience and handle service requests effectively.
Customer Service Specialist, Danish
Customer Service Specialist providing exceptional support to care organizations using medicine dispensing robots and Telecare systems. Engaging in problem resolution and task prioritization in a healthcare setting.
Trip Support Specialist III
Trip Support Specialist coordinating international trip operations for World Fuel. Requires strong organizational skills and experience in the aviation industry to support customer relationships.
Customer Experience Representative
Customer Experience Representative coordinating customer inquiries and orders for a pharmaceutical distribution company. Focused on delivering accurate and high-quality customer experiences in a fast-paced environment.
Operations Support Specialist
Operations Support Specialist providing support to healthcare professionals with inquiries, timecard issues, and operational requests. Ensuring seamless communication and efficient processes across departments for optimal service delivery.