Customer Service Specialist, Danish
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Job Description
Customer Service Specialist providing exceptional support to care organizations using medicine dispensing robots and Telecare systems. Engaging in problem resolution and task prioritization in a healthcare setting.
Responsibilities:
- Provide exceptional customer care and support to care organizations
- Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system)
- Provide high-quality assistance to customers with their various questions related to using and refilling robots, handling alarms, and operating the Telecare system
- Remote corrections and other alarms in the background system
- Escalating possible issues to tier 2 when unable to resolve the issue
- Prioritize and coordinate tasks and assignments
- Documenting each call with relevant and necessary information
Requirements:
- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience
- Passion to create excellent customer experience
- Attention to detail and technical orientation (to solve remote corrections)
- Good communication skills, and ability to explain technical details in layman's terms
- Strong empathy as you will be handling issues in a healthcare environment
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact
- Previous customer service experience is an advantage
- Excellent verbal and written communication skills in English and the language of supporting market
- Valid EU passport/Working Visa
Benefits:
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
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