ERP Support Specialist
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Job Description
ERP Support Specialist managing ERP/MRP systems for Hamilton Medical. Overseeing end-user support, system enhancements, and project coordination in a fully remote role.
Responsibilities:
- Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors
- Lead the evaluation, implementation, and enhancement of tools that integrate with ERP/MRP systems
- Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans
- Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting
- Serve as the first point of contact for end-user support, resolving issues or escalating as needed
- Develop, maintain, and distribute reports and dashboards to support business operations and decision-making
- Coordinate and deliver user training, including the creation of documentation and reference materials
- Maintain system documentation and records in compliance with company standards and regulatory requirements (ISO/FDA)
- Identify and implement opportunities to improve system usage, data quality, and administrative workflows
- Support software validation activities in accordance with internal procedures and regulatory standards
- Assist Manufacturing and Operations teams with data collection, entry, and validation to support production metrics
- Contribute to special projects, including AI initiatives, with a focus on data quality, validation, and accuracy
Requirements:
- Strong understanding of operational processes, data structures, and cross-functional workflows (Hamilton Medical experience preferred)
- Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and remote teams
- Strong attention to detail and commitment to data accuracy and integrity
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Experience working with reports and data; familiarity with SQL, SSRS, or similar reporting tools is a plus
- Familiarity with ticketing and project management tools such as Jira Service Desk or similar platforms preferred
- Ability to manage multiple priorities and projects independently in a remote work environment
- Experience supporting data validation, quality assurance, or AI/ML-related data initiatives is a plus
Benefits:
- Comprehensive benefits package: medical, dental, vision insurance
- Paid vacation and sick time
- Disability insurance
- 401(k)
- Tuition reimbursement
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