Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends
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Job Description
Bilingual Customer Support Specialist providing timely assistance to merchants during evenings and weekends for payment solutions. Monitoring issues and facilitating escalation with internal teams for solutions.
Responsibilities:
- Triage incoming calls, messages, and merchant support requests.
- Monitor the “control tower” and coordinate responses to urgent issues.
- Provide first-level troubleshooting and solutions when appropriate.
- Escalate complex issues to internal teams clearly and in an organized manner.
- Maintain accurate records of interactions and issues in our support system.
- Collaborate with internal teams to improve support processes and documentation.
Requirements:
- Bilingual in English and French (spoken and written) – required.
- Excellent communication and problem-solving skills.
- Ability to work independently during evenings and weekends.
- Previous customer support experience is an asset, ideally in payments, POS, or SaaS environments.
- Comfortable with technology and able to learn new systems quickly.
Benefits:
- Medical, dental, and vision coverage from day one
- 24/7 telemedicine
- Retirement plan with employer matching (RRSP matching)
- Vacation and personal days
- Opportunity to work with a growing team in a fast-paced, dynamic environment
- Exposure to the payments and POS industry
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