Customer Experience – Dental Lab Technician
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Job Description
Customer Experience Dental Lab Technician role at Dandy, transforming the dental industry through technology. Providing real-time support to clinicians in a fully remote environment.
Responsibilities:
- Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
- Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
- Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
Requirements:
- 3+ Years in a Dental Technician Role
- 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
- Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am- 6:15pm GMT
Benefits:
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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