Customer Research Advisor
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Job Description
Customer Research Advisor helping clients design and run studies on Dscout’s UX research platform. Training users, advising research plans, and channeling feedback to improve the product.
Responsibilities:
- Train and educate clients on Dscout features and functionalities
- Provide recommendations for clients’ research design on Dscout
- Assist with clients’ research projects, including planning, designing, recruiting, fielding, analysis, and client engagement
- Assist in creating training and educational materials
- Assist with billing and other administrative processes for clients
- Support and guide research participants
- Share client feedback internally to improve Dscout’s product offerings
- Collaborate with Lead Research Advisors and teams across product, engineering, and sales
Requirements:
- BA/BS in design research, psychology, anthropology, sociology, market research, or a related field, or equivalent work experience
- 1–4 years of professional experience (non-internship experience)
- 2–4 years of client-facing or similar experience
- Experience in client service and client relationship management
- Experience interpreting clients’ needs and meeting or exceeding expectations
- Strong project and time management skills
- Ability to manage multiple projects across multiple stakeholders
- Knowledge of and passion for user research, UX and/or consumer research
- Interest or experience in conducting qualitative analysis
- Ability to work collaboratively and independently
- Highly organized, efficient, and detail-oriented
- Must reside in Chicago, Austin, or San Francisco
- MA/MS is nice to have, but not required
Benefits:
- Built-in bonus and equity program
- Flexible PTO
- 15 company holidays
- 12 weeks of paid parental leave
- 401(k) match
- Education stipend
- Remote work stipend
- Benefits package for employees and dependents
- Remote-first workforce
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