Customer Sales Specialist
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Job Description
Customer Sales Specialist at NativePath converting sales from abandoned carts and declined transactions via effective communication. Engaging customers to maximize purchases and enhance their experience while working remotely.
Responsibilities:
- Monitor and track abandoned shopping carts to identify recovery opportunities
- Proactively engage customers via phone, email, or SMS to encourage purchase completion
- Address concerns and provide solutions to overcome purchase obstacles
- Follow up on declined payment transactions
- Assist customers in resolving payment issues and exploring alternative methods
- Maintain a deep understanding of the product catalog, including ingredients, benefits, and promotions
- Educate customers on product recommendations tailored to their needs
- Provide exceptional support via email, SMS, and phone to ensure a positive customer experience
Requirements:
- 3+ years of experience in a remote sales or revenue-generating customer facing roles
- Strong verbal and written communication skills with a customer-first approach
- Excellent problem-solving abilities and attention to detail
- Familiarity with e-commerce platforms, CRM systems, and payment processing tools
- Ability to multitask, prioritize, and thrive in a fast-paced environment
- Comfortable with outbound calling and proactive customer engagement from a daily list of leads
Benefits:
- Medical, Dental, and Vision Insurance
- 401K Match & Life/AD&D Insurance
- Short-Term Disability Coverage
- Free NativePath products every month
- Gym membership reimbursement
- 17 days PTO + 9 paid holidays + 1 Floating Holiday
- Energizing Monday Culture Calls
- Tiered coaching and mentoring programs for career development
- Opportunities for advancement within the company
- Company retreats at incredible locations
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