Customer Service and Sales Representative
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Job Description
Customer Service and Sales Representative handling customer inquiries and assisting individuals in understanding insurance options while working remotely. Grow your career with TTEC and become a Licensed Healthcare Insurance Agent.
Responsibilities:
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
Requirements:
- Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
- High speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- Strong customer service orientation (empathy, compassion and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
Benefits:
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you’ll be paid for your time to boot)
- All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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