Customer Service Associate
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Job Description
Customer Service Associate for Fresh Prints, supporting customer inquiries via various channels. Focusing on high-quality service and collaboration with cross-functional teams.
Responsibilities:
- Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
- Resolve customer issues accurately while adhering to company policies and service standards
- Maintain detailed and accurate documentation in tickets and internal systems
- Ensure proper ownership of customer conversations, including follow-ups and handoffs
- Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
- Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
- Contribute to process improvements by identifying recurring issues or inefficiencies
Requirements:
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role
- Strong written communication skills with the ability to maintain a professional brand voice
- Comfortable working in a fast-paced, metrics-driven environment
Benefits:
- 2-month paid Sabbatical to eligible employees
- Night shift allowance of $80
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