Customer Service Manager, French-speaking
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Job Description
Customer Service Manager at Juskys Group GmbH assisting French customers via email and phone. Handling inquiries, orders, and ensuring customer satisfaction through communication with logistics and purchases.
Responsibilities:
- Provide support and advice to our French-speaking customers via email and phone
- Handle customer inquiries, orders, and complaints
- Resolve issues in a solution-oriented manner until full customer satisfaction is achieved
- Communicate with internal departments such as Logistics, Purchasing, and Customer Service
- Maintain and document customer inquiries in the system
- Support with questions regarding products, deliveries, and returns
- Ensure a high level of service for the French market
Requirements:
- Initial experience in customer service or support, ideally in an e‑commerce environment
- Strong service and customer orientation, especially in international customer contact
- Good logical reasoning and a structured, solution-oriented working style
- Experience with online marketplaces (e.g., Amazon, eBay) is a plus
- Excellent French language skills
- Proficient in MS Office applications
- Structured and reliable work approach, high self-motivation, and team spirit
Benefits:
- Pleasant working atmosphere and a modern, well-equipped workplace
- Flexible working hours with flextime and various scheduling options
- Very flexible remote work policy (up to 100%)
- Flat hierarchies and short decision-making paths with plenty of room for your own ideas
- Training and development opportunities, as well as the chance to grow professionally and personally
- An informal, egalitarian company culture
- Additional benefits: JobRad (company bike), Edenred City, corporate benefits, employee discounts, and regular team events
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