Customer Service Operations Coordinator
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Job Description
Customer service coordinator supporting US healthcare scheduling, staffing, and HR functions from India. Managing caregiver coordination, client shift coverage, reporting, and phone-based customer service.
Responsibilities:
- Schedule and coordinate day to day activities of healthcare workers
- Screen and hire caregivers
- Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that the best talent is retained
- Staff client shifts by matching the best caregiver with each client
- Build strong rapport and relationships with US based team members
- Manage the service delivery platform to meet company’s standards
- Answer phone calls and provide excellent customer service
- Prepare daily and weekly staffing reports
- Support payroll functions
- Provide HR support to healthcare workers
Requirements:
- 3+ years experience in a Customer Service Representative role
- Exceptional spoken and written English communication skills are required
- Expert-level computer experience with documents, sheets and web applications is required
- Excellent problem-solving skills
- Detail-oriented, highly organized, dependable and able to multitask
- Self-starter with superior time-management skills
- Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers
- Crystal-clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
- Distraction-free and noise-free home office space
- Availability for 9pm–6am Indian Standard Time, Monday–Friday
- Strong work ethic and respectful, professional attitude toward work
- Reliable high-speed internet connection
- Reliable computer or laptop with webcam and headset
- Private home office
- Exclusive professional commitment during scheduled work hours; no moonlighting, overlapping jobs, or freelance work while employed
Benefits:
- Permanent work from home (WFH) in a positive, friendly and fun work environment
- Recently revised 2026 compensation structure
- Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination
- Training in US healthcare operations and remote service delivery
- Supportive remote team environment with 10+ years of remote work experience
- Recognition and performance incentives from management
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