Customer Service Operations Coordinator – Non-IT
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Job Description
Customer Service Operations Coordinator supporting US healthcare staffing from Kenya. Scheduling workers, staffing client shifts, answering calls, and providing payroll and HR support remotely.
Responsibilities:
- Schedule and coordinate day-to-day activities of healthcare workers
- Screen and hire caregivers
- Communicate regularly with field staff and develop strong interpersonal relationships
- Promote the employer’s brand and help retain the best talent
- Staff client shifts by matching the best caregiver with each client
- Build rapport and relationships with US-based team members
- Manage the service delivery platform to meet company standards
- Answer phone calls and provide excellent customer service
- Prepare daily and weekly staffing reports
- Support payroll functions
- Provide HR support to healthcare workers
Requirements:
- 3+ years experience in a Customer Service Representative role
- Exceptional spoken and written English communication skills are a must
- Expert-level computer experience with documents, sheets, and web applications is a must
- Excellent problem-solving skills
- Detail-oriented, highly organized, dependable, and able to multitask
- Self-starter with superior time-management skills
- Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers
- Crystal-clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
- Dedicated home office space
- Reliable high-speed internet connection
- Reliable computer or laptop with webcam and headset
- Ability to work 6:30 PM–3:30 AM EAT, Monday–Friday
- Strong work ethic, respectful and professional attitude
- Complete resume and cover letter
- Required follow-up questionnaire after applying
- Secure employment-history verification may be required before the final interview
Benefits:
- Permanent work from home (WFH) in a positive, friendly and fun work environment
- Recently revised 2026 compensation structure
- Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination
- Training in US healthcare operations and remote service delivery
- Supportive remote team environment with 10+ years of remote work experience
- Recognition and performance incentives from management
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