Customer Service Representative, English/Spanish Bilingual
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative supporting fleet accounts, owner-operators, and consumers for Fleetworthy’s fleet-readiness technology suite. Resolving inquiries across phone, chat, and email.
Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, chat, and email across Fleetworthy’s product suite
- Investigate and resolve customer issues, including billing questions, deciding when to resolve independently or escalate
- Maintain and update customer accounts in proprietary internal platforms and CRM software
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts
Requirements:
- Associate degree in Business, Communications, or related field required; bachelor’s degree preferred
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
- Structured problem-solving ability and judgment about when to escalate
- Excellent verbal and written communication skills
- Ability to build trust quickly and de-escalate tense or heightened issues
- Organized and detail-oriented; able to manage and prioritize workload while maintaining accuracy and professionalism
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must
- Familiarity with Salesforce or similar CRM systems
- Bilingual English/Spanish stated in the skills section, while the posting also says it is a preference and not required
Benefits:
- Equal opportunity employer committed to a diverse and inclusive culture
- Respectful and welcoming workplace
- Consideration without regard to protected characteristics in accordance with applicable laws and regulations
Similar Jobs
Customer Support Team Lead
Customer Support Team Lead guiding regional teams supporting CAI Software’s Maritech cloud ERP for seafood manufacturers. Managing performance, escalations, SLAs, and continuous support improvements.
Customer Support Agent
Remote Customer Support Agent managing phone, chat, and email support for global health and wellness brands. Driving retention, upselling, and customer loyalty on overnight US-time-zone shifts.
Working Student – Customer Support
Werkstudentische Kundenbetreuung für Johner Instituts digitale E-Learning-Plattform Auditgarant. Bearbeitung von Nutzeranfragen und Pflege positiver Kundenbeziehungen auf Deutsch und Englisch.
Customer Support Specialist I
Customer Support Specialist supporting U.S. SaaS customers across email, chat, phone, and ticketing channels. Troubleshooting platform issues and guiding effective product use.
Customer Service Representative
Home-based customer service representative managing promotional-product orders for DCX, a BPO serving U.S. small and medium-sized businesses. Handling customer accounts, order issues, supplier coordination, and status updates.
Senior Customer Support Specialist
Senior Customer Support Specialist resolving complex customer issues for Olo’s restaurant technology SaaS platform. Supporting ticket operations, escalations, root-cause analysis, and team knowledge sharing.
Licensed Insurance Agent, Customer Service
Licensed Insurance Agent retaining existing customers and selling insurance products for Matic’s digital insurance marketplace. Conducting renewals, endorsements, claims guidance, and cross-sales.
Customer Support Representative
BMO Insurance customer support representative guiding bank clients through group and travel insurance enrollment. Providing digital support, product information, and compliant service through inbound and outbound channels.
Senior Acquisition Support Specialist
Senior acquisition specialist leading complex federal procurements for a financial-management technology firm. Advising government stakeholders and managing acquisition strategies, compliance, and contract awards.
Senior Associate – Acquisition Support Specialist
Senior acquisition specialist supporting federal procurements across the full lifecycle for Blake Willson Group, a technology-driven financial management consultancy. Developing compliant acquisition documentation and coordinating contracting stakeholders.
Product Support Specialist
Product Support Specialist supporting users of Amplemarket’s AI-powered B2B sales platform. Troubleshooting workflows, improving support processes, and partnering with Product, Engineering, and Customer Success.
Customer Support & Service Coordinator – HVAC
Remote HVAC customer support coordinator managing Service Titan scheduling, dispatch, and customer follow-ups. Supporting a Montauk heating and refrigeration company’s daily operations.
Customer Support Specialist
Customer Support Specialist supporting enterprise AI compliance customers from the Philippines. Managing technical support, account administration, ticket triage, and customer communications across US and Australian time zones.
Customer Experience Advocate – Insurance Tech Startup
Customer Experience Advocate supporting Jerry.ai’s AI-powered car, home, and motorcycle ownership platform. Handling insurance sales and service calls while improving customer coverage and product experience.
Customer Service Representative
Customer Service Representative managing orders, quotes, customer support, and sales for Cornerstone Building Brands’ exterior building products. Remote role based in Cary, North Carolina.
Customer Care Representative
Customer Care Representative resolving customer and tax software inquiries for TP, a global digital business services provider. Supporting customers through phone, email, chat, video, and social media.
RCM Customer Service Support Representative – 10am-7pm EST
Patient customer service representative handling billing inquiries and payment plans for Labcorp’s diagnostic healthcare services. Resolving patient questions through high-volume inbound calls.
Customer Support
Customer Support Representative handling complex member, client, and provider inquiries for VSP Vision. Resolving issues across insurance, e-commerce, payments, eligibility, and order support.
Enterprise Support Specialist
Enterprise support specialist resolving restaurant ordering issues for DoorDash’s commerce platform. Managing omnichannel tickets, escalations, and operational improvements for merchant partners.
Customer Care Agent
Customer Care Agent nurturing customer relationships, onboarding, adoption, and retention. Supporting global customer success operations through CRM tools and cross-functional collaboration.