Customer Service Representative – Govt Public Trust Clearance
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Job Description
Customer Service Representative providing solutions and assisting clients through various communication channels. Supporting US residents and contributing to community-focused initiatives under government contracts.
Responsibilities:
- Consult with your neighbors on the available services that can support their situation
- Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understanding
Requirements:
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience
- Must be a US citizen due to US government assignment
- High speed internet (> 25 mbps)
- Either a USB wired headset or other compatible devices for daily log-in
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits:
- Base wage of $17.75 per hour plus an additional $5.09 per hour for the first 40 hours in lieu of health benefits for this temporary role.
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
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