Customer Service Representative
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Job Description
Customer Service Representative conducting candidate screenings for High Scale, a global video advertising agency. Supporting recruitment operations and delivering a strong candidate experience.
Responsibilities:
- Conduct phone and video screening interviews with applicants
- Evaluate candidates' communication skills, work experience, professionalism, and overall fit
- Follow structured interview guides and adapt naturally to conversations
- Prepare detailed interview notes and recommendations for hiring managers
- Serve as the first point of contact for applicants
- Answer candidate questions professionally and empathetically
- Communicate interview schedules, updates, and next steps in a timely manner
- Represent the High Scale brand in candidate interactions
- Review resumes and verify minimum qualifications
- Coordinate interviews between candidates and hiring managers
- Maintain accurate candidate records in the Applicant Tracking System (ATS)
- Follow up with candidates throughout the hiring process
- Identify improvements to the candidate experience and recruitment workflow
- Provide feedback on interview processes and screening criteria
- Collaborate with the Talent Acquisition team on hiring goals and operational improvements
Requirements:
- At least 2 years of experience in customer service, call center, BPO, or another customer-facing role
- Experience handling inbound or outbound calls while maintaining professionalism and empathy
- Clear, confident, and professional communication in English
- Ability to build rapport quickly and ask thoughtful questions
- Active listening skills
- Ability to take accurate notes and manage multiple conversations
- Ability to manage schedules, follow structured processes, and organize candidate information
- Ability to prioritize multiple tasks while maintaining accuracy and professionalism
- Ability to adapt to changing priorities and take initiative
- Interviewing, quality assurance, or recruitment experience is a plus but not required
Benefits:
- Gain hands-on experience in interviewing, candidate evaluation, and recruitment operations
- Ongoing coaching and opportunities to develop interviewing, communication, and people skills
- Growth opportunities into Recruiting, Talent Acquisition, HR Operations, or People Management roles
- Collaborative, high-energy culture
- Equal opportunity workplace
- Fully remote work arrangement
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