Customer Care Specialist
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Job Description
Senior contact center agent supporting German-speaking automotive customers for Volkswagen Group Services. Handling multichannel inquiries, complaints, product issues, and feature guidance remotely.
Responsibilities:
- Answer customer inquiries about products and services, including personnel, website, company, vehicle-specific topics, electromobility, service, sales, redirects, and contact details
- Acknowledge and resolve customer complaints
- Process inquiries received through multiple channels
- Identify customer needs and assist customers in using specific features
- Analyze and report product malfunctions
- Assist in training new employees at management’s request
- Update internal databases with technical issues and useful customer interactions
- Inform customers about new features and functionalities
Requirements:
- High school diploma or equivalent (preferred)
- At least 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (required)
- Fluency in English (a plus)
- Familiarity with the automotive industry (an advantage)
- Experience using help desk software and providing remote support
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits:
- Competitive salary and benefits
- Opportunity for rapid career growth within the company
- Career-path training
- Collaborative work environment
- Multicultural teams
- Proactive support
- Attractive professional development opportunities
- Numerous employee benefits
- Company health and wellness initiatives
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