Customer Service Representative
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Job Description
Customer Service Representative for Hanger, Inc., delivering services in orthotics and prosthetics. Engaging with healthcare partners and managing remote delivery operations.
Responsibilities:
- Responsible for delivering high-quality, efficient customer service through daily engagement
- Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route
- Inventory, deliver and maintain product PAR levels in each location on a set route schedule
- Respond promptly and professionally to customer inquiries and service requests
- Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate
- Support new closet openings, including onsite setup, in coordination with the Operations Manager
- Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area
- Other duties as assigned
Requirements:
- High school diploma or equivalent
- Minimum of 2 years of related experience
- Proficiency in Microsoft Office and organizational skills
- Valid driver’s license with a clean driving record
Benefits:
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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