Customer Service Specialist
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Job Description
Customer Service Specialist providing technical support and assistance to customers of Propeller's geospatial products. Collaborating with cross-functional teams for optimal user experience and operational efficiency.
Responsibilities:
- Provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller.
- Manage incoming support requests and assist the Geospatial Solutions team with basic technical tasks.
- Deliver high-impact, timely support for Tier 1 inquiries, including software navigation and troubleshooting.
- Champion the customer experience as the first point of contact, expertly triaging chats and emails.
- Accelerate dataset delivery by facilitating proactive communication between customers and the Geospatial Solutions team.
- Own essential non-inbox technical tasks to ensure operational efficiency and project success.
- Influence department growth by reviewing processes and championing improvements that optimize efficiency.
Requirements:
- 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels
- Excellent English communication skills (written and verbal)
- Exceptional problem solving and analytical skills
- Multi-tasking and time management abilities
- Attention to detail
- A customer-centric, solutions-oriented mindset
- You thrive in a team environment, taking pride in making valuable and supportive contributions
Benefits:
- HMO gold medical insurance
- Paid vacation and sick leave
- Paid parental leave policies
- Annual professional development budget and leave
- The opportunity to take part in our mentorship program
- WFH equipment provided
- Monthly WFH allowance
- Employee share options
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