Customer Service Analyst
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Job Description
Analista de Atendimento na Principia, empresa com operações de atendimento digital. Gerenciando chats, pedidos, logística e avaliações de clientes.
Responsibilities:
- Respond to and follow up on requests across digital channels
- Manage chats and orders
- Track and follow up on logistics requests
- Monitor and handle customer reviews
- Support lower-volume channels such as RD, iFood and Beleza na Web
- Track orders, incidents and potential discrepancies
- Liaise with internal teams to resolve requests
Requirements:
- High school diploma
- Strong written and verbal communication
- Organized and detail-oriented
- Ability to handle multiple tasks simultaneously
- Comfortable using digital systems and tools
- Proactive, responsible and customer-service oriented
- Advantage: Experience with digital customer service
- Advantage: Experience with platforms such as iFood, Beleza na Web or RD
- Advantage: Experience with orders, logistics or e-commerce
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