Customer Service Specialist – 2nd Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
HSN customer service specialist handling high-volume inbound calls, orders, payments, and refunds from home. Promoting products while personalizing customer interactions for QVC Group’s live social shopping business.
Responsibilities:
- Handle a high volume of inbound customer inquiries
- Offer additional products during each customer interaction
- Assist customers with questions and personalize the experience for each caller
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule including weekends and non-Monday–Friday hours
Requirements:
- 12 months or more of customer service experience
- Distraction-free work-from-home environment
- Ability to learn and work in a virtual environment
- Ability to communicate with a variety of styles
- Ability to navigate multiple systems and screens
- Must provide own Microsoft 11 computer and additional required equipment meeting HSN computer system requirements
- Ability to troubleshoot technical problems independently and partner with IT when needed
- Availability to work weekends, holidays, and additional hours
- Must reside in Georgia or an HSN-approved state
- Must work a set full-time schedule with weekend requirements
Benefits:
- Shift differential and incentives as applicable
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Similar Jobs
Customer Service Specialist – 2nd Shift
HSN customer service specialist supporting QVC Group’s live social shopping customers from Tennessee. Handling inbound calls, orders, payments, refunds, and product sales.
Travel Claim Examiner, Customer Service Representative
Travel claims representative processing insurance claims for One80 Intermediaries, a specialty insurance distribution platform. Handling claimant calls, assessing coverage, and delivering white-glove service.
RCM Customer Service Support Representative – Patient Billing
Remote patient billing customer service representative answering patient and insurance inquiries for Labcorp, a global diagnostics and drug development company. Initiating payment plans and resolving billing issues.
Customer Service Representative
Customer Service Representative handling mortgage servicing, escrow, billing, and payment inquiries for national lender Towne Mortgage. Researching accounts, resolving issues, and escalating complex cases.
Junior PSP Support Agent
PSP Support Agent maintaining payment systems for SOFTSWISS, a gaming technology company. Processing support requests, monitoring transactions, analyzing incidents, and coordinating with internal teams.
Infrastructure and Advanced Support Specialist
Especialista de infraestrutura administrando servidores Windows, redes corporativas e identidades para empresa em Belo Horizonte. Prestando suporte L2/L3, reforçando segurança e criando automações em PowerShell, Python ou Bash.
Customer Care Representative
Customer Care Representative supporting The Hartford’s insurance customers with disability and leave management claims. Answering questions, initiating claims, and documenting information remotely.
Inside Sales Support Representative
Inside Sales Support Representative helping Home Depot grow managed home-improvement accounts remotely. Providing quotes, order support, issue resolution, and post-sale service alongside Outside Sales partners.
Customer Service Representative
Virtual receptionist answering inbound and outbound calls for AnswerAide, a 24/7 telephone answering and customer service outsourcing provider. Scheduling appointments, processing orders, and documenting messages.
Tax Clerk, Customer Support, Accounting SaaS
Kundensupport für pathway solutions’ Buchhaltungs-SaaS für e-Commerce-Unternehmer:innen in Deutschland. Lösung buchhalterischer Probleme, Verbesserung von Supportprozessen und Zusammenarbeit mit dem Onboarding-Automation-Team.
Player Support Agent, Russian
Russian-speaking Player Support Agent supporting gaming communities for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends across global game projects.
Customer Service Representative, Bilingual – Spanish
Bilingual customer service representative supporting Connexus Resource Group customers in English and Spanish. Handling calls, emails, chats, account inquiries, issue resolution, and interaction documentation.
Player Support Agent, Russian
Russian Player Support Agent supporting gamers and online communities for TransPerfect Gaming. Resolving player issues, enforcing community rules, and reporting game trends across global projects.
Ecommerce Customer Support Specialist – Gorgias, Zendesk
Ecommerce customer support specialist managing Gorgias, AI self-service, and omnichannel care. Supporting a haircare brand’s orders, returns, logistics, and customer retention across Manila hours.
Agente de atención al cliente
Remote customer service agent for GEA Internacional, a transnational assistance-services company. Handling client interactions while pursuing sales, productivity, and customer-care goals.
Agente de atención al cliente
Asesor remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Gestionando consultas y objetivos de productividad con capacitaciones pagadas.
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Atendiendo consultas, cumpliendo objetivos y desarrollándose en un Contact Center.
Customer Support Agent
Customer Support Agent handling email, chat, chargebacks, and product issues for Panda Drum, a steel tongue drum brand. Supporting customers through high-volume Q4 operations using Intercom, Shopify, Slack, and Notion.
Customer Support Agent – Entry Level
Remote customer support agent handling inbound questions, service requests, account needs, and product support for major U.S. brands. Structured W2 role with training and advancement pathways.
Customer Care Representative – Phone Based
Phone-based Customer Care Representative handling inbound questions, service requests, accounts, and product support. Genesis Call Center recruits and manages U.S.-based representatives for national brands.