Customer Service Support Representative
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Job Description
Remote customer service representative supporting Labcorp’s diagnostic and healthcare services. Handling claims, patient inquiries, and client communications for Revenue Cycle Management.
Responsibilities:
- Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day
- Follow approved standard operating procedures to update and provide information needed to resolve denied claims
- Evaluate current policies and SOPs and recommend process improvements
- Handle sensitive information confidentially
- Read and understand explanations of benefits or correspondence
- Document all accounts according to guidelines and regulations
- Communicate by telephone with physicians, insurance companies, and patients
- Work with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently
- Provide product education and handle a wide variety of questions
- Ensure a world-class customer experience
Requirements:
- High School Diploma or GED equivalent
- 1 year or more Customer Service experience
- Strong phone and verbal communication skills
- Active listening skills
- Ability to meet deadlines
- Critical thinking skills
- Ability to utilize tools to verify eligibility, claim status and/or obtain better billing information
- Ability to read and understand explanations of benefits or correspondence
- Ability to handle sensitive information confidentially
- Ability to work Monday-Thursday 9 AM to 6 PM EST and Friday 8 AM to 5 PM EST
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Career-building opportunities
- Opportunities to develop new skills
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