Customer Service
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Job Description
Ensure TPO partners are integrated within our Union Home channel. Provide technical support, onboarding, and training to enhance partner success.
Responsibilities:
- Ensure all TPO partners are properly affiliated with our Union Home Third Party Origination channel
- Provide daily technical support and maintain a list of activities related to TPO
- Enhance and execute standard onboarding routine for all new TPO partners
- Maintain timely and accurate information regarding TPO web presence
- Liaison for Union University to ensure training needs are executed and delivered
- Develop and implement standard training routine for all new TPO partners
- Handle daily Broker/Account Manager Technical Issue Support
- Diagnose loan level issues and provide resolution
- Direct assistance (phone/video) with questions/system issues
- Meet crucial deadlines requested
Requirements:
- High school diploma or equivalent
- 2+ years of work experience in a professional environment
- Mortgage industry experience a plus
- Strong communication skills
- Ability to work in a fast-paced environment
- Experience managing multiple tasks and deadlines routinely
- Strong attention to detail and ability to multi-task
Benefits:
- Daily technical support
- Diversity and inclusion programs
- Positive and inclusive environment
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