Customer Success Analyst, Customer Service
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Job Description
Customer Success Analyst managing client relationships at NSO Marketing. Ensuring excellent experience and contributing to client satisfaction and retention.
Responsibilities:
- Manage a portfolio of clients;
- Conduct onboarding and follow-up meetings;
- Prepare meeting minutes and record information in the CRM;
- Monitor success and satisfaction metrics;
- Identify churn risks and implement retention strategies;
- Act as a liaison between the client and internal teams (Traffic, Copy, and Design);
- Ensure adherence to internal processes and deadlines;
- Develop a consultative relationship with clients.
Requirements:
- Excellent verbal and written communication
- Organized and able to manage priorities
- Strong problem-solving skills
- Consultative mindset and customer-focused
- Experience in Customer Success, Customer Service, or Client Relations
- Familiarity with CRM systems.
Benefits:
- Bonus
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