Senior Customer Success Manager
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Job Description
Senior Customer Success Manager driving retention, growth, and campaign performance for clients using YouAppi’s mobile marketing platform in China.
Responsibilities:
- Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform
- Deliver personalized support and solutions tailored to client needs
- Manage a portfolio of high-value accounts and ensure long-term success and satisfaction
- Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services
- Lead client onboarding and provide training on the platform
- Collaborate with sales, product, and technical teams to meet client needs and exceed expectations
- Provide feedback to enhance product development and customer experience
- Monitor and analyze campaign performance and provide insights and recommendations
- Help clients optimize their use of YouAppi to meet KPIs
- Address client issues and challenges quickly and efficiently
- Track and report customer health, engagement, and performance metrics
- Provide regular updates to senior management on client satisfaction and growth opportunities
Requirements:
- 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries
- Proven track record on successful mobile performance marketing campaigns
- Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes
- Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
- Fluent in English and Chinese
- Additional languages are a plus
Benefits:
- Competitive salary and benefits package
- Opportunity to make a significant impact on client success and company growth
- Collaborative and supportive work environment where ideas and contributions are valued
- Work with a dynamic, innovative team in a fast-growing global company
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