Customer Success Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Consultant helping Southeast Asian universities, research organizations, and public-sector institutions adopt Clarivate research analytics solutions. Supporting presales, onboarding, retention, and growth.
Responsibilities:
- Support customers and prospects across Southeast Asia throughout the customer lifecycle
- Partner with sales teams to identify and qualify prospective customers and uncover institutional needs
- Shape opportunities and demonstrate relevant Clarivate solutions
- Support onboarding, adoption, value realization, retention, and growth
- Translate institutional priorities into effective use of Clarivate data, analytics, workflow solutions, and services
- Lead consultative discovery and develop solution narratives, demonstrations, workshops, and proof-of-value activities
- Contribute domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defence
- Lead or coordinate customer onboarding, success criteria, enablement plans, and adoption milestones
- Develop success plans and drive adoption through consultations, training, workflow guidance, and customer engagement
- Monitor customer health, identify risks, and coordinate recovery actions
- Conduct value conversations and business reviews
- Partner on renewal readiness, retention risk, expansion opportunities, and customer advocacy
- Build relationships across Southeast Asia and support webinars, workshops, conferences, communities, and strategic engagements
Requirements:
- Bachelor's degree or equivalent professional experience
- Relevant experience in customer success, solution consulting, presales, account management, research services, consulting, training, or a similar customer-facing role
- Demonstrated knowledge of universities, research institutions, government agencies, or public research organizations in Malaysia and/or Southeast Asia
- Strong written and spoken English
- Proficiency in a Southeast Asian language is highly desirable
- Willingness and ability to travel regionally as business needs require
- Consultative discovery and solutioning skills
- Strong presentation, demonstration, training, and workshop facilitation skills
- Understanding of the research lifecycle and institutional priorities
- Ability to manage a regional customer portfolio and coordinate across teams
- Confidence using CRM, customer-success, usage-analytics, and collaboration tools
Benefits:
- Full-time employment
- Flexible support across regional and global time zones
- Regional travel opportunities
- Equal employment opportunities
Similar Jobs
Customer Success Consultant
Customer Success Consultant supporting Southeast Asian institutions with Clarivate research, analytics, workflow, and data solutions. Driving presales, onboarding, adoption, retention, and growth across regional customers.
Senior Manager, Customer Success Account Management
Senior customer success leader at Docusign, whose agreement-management platform serves global businesses. Driving SaaS adoption, retention, revenue growth, and Customer Success Account Manager development.
Customer Feedback Specialist, Swedish
Customer Feedback Specialist at AUTODOC, Europe’s online automotive parts retailer, handling Swedish customer reviews and complaints. Resolving complex cases and protecting customer satisfaction across digital channels.
Lead Customer Success Manager, Strategic Accounts
Lead Customer Success Manager guiding 30–40 enterprise accounts for HubSpot’s AI-powered customer platform. Driving adoption, retention, growth, and executive success planning.
Customer Success Manager
Customer Success Manager coordinating customer relationships and medical imaging service events for healthcare providers. Managing dispatch, service-level agreements, work orders, parts, and escalations remotely.
Customer Success Manager, D&I
Customer Success Manager managing South Korean military and government relationships for Planet’s satellite imagery platform. Driving geospatial intelligence adoption, retention, and mission impact.
Customer Success Manager – SMB
Customer Success Manager managing SMB retention, expansion, and customer health for Leap Tools’ interior décor visualization platform. Remote role serving customers across North America.
Customer Success Specialist
Cisco Customer Success Specialist driving Secure Firewall adoption, deployment, and optimization for enterprise customers. Leading technical workshops, adoption plans, and security outcome reviews.
Director of Customer Success
Director of Customer Success managing ambulatory healthcare client portfolios at Infinx. Driving revenue-cycle performance, retention, profitability, and account growth.
Senior Director, Partner Success
Senior Director leading partner success for ServiceNow’s AI platform and Armis cybersecurity ecosystem. Developing strategic partners, enablement programs, joint business plans, and customer outcomes.
Digital CRM Architect
Digital CRM Architect and Business Analyst designing Dynamics 365 Sales and Power Automate solutions. Leading CRM discovery, gap analysis, workflows, and functional architecture for an automation-led technology company.
Digital CRM Consultant – BA
Digital CRM Consultant leading CRM functional development with Dynamics 365 Sales and Power Automate. Supporting automation-led digital transformation for Fortune 500 clients.
Senior CSM, Charter
Senior Customer Success Manager owning charter-school networks for ParentSquare’s school-home engagement SaaS platform. Driving adoption, renewals, expansion, and customer advocacy.
Manager, Customer Success, Account Leaders – Product Operations
Customer success manager leading client relationships and product operations for Kobie’s enterprise loyalty solutions. Driving forecasting, governance, risk management, team development, and customer experience.
Senior Customer Success Manager
Senior Customer Success Manager owning renewals, adoption, and expansion for ChartHop’s HR platform. Advising HR, Finance, and People leaders on strategic workflows and outcomes.
Customer Success Manager
Customer Success Manager managing retention, renewals, adoption, and expansion for US customers of Cylindo’s 3D product visualization platform. Partnering across teams to drive measurable customer outcomes.
Digital Customer Engagement, eCommerce Specialist
Agilent Technologies digital engagement specialist expanding China customer coverage and eCommerce growth. Using analytics, AI, CRM, and digital channels to activate and retain customers.
Client Success Manager
Client Success Manager growing adoption and renewals for wealth management firms using Practifi, a Salesforce-based client management platform. Managing client health, training, releases, and expansion across a book of RIAs.
Partner Success Manager
Partner Success Manager supporting insurance partners using Coterie’s fast quoting platform. Managing onboarding, escalations, retention, and operational relationships across assigned accounts.
Customer Success Manager
Customer Success Manager building Support and Success structures for ProviPanda, an HR-tech sales job platform. Owning customer experience, processes, KPIs, and enterprise customer issues.