Customer Success Engineer, LatAm
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Engineer helping Mercor users resolve AI and SaaS platform issues across Latin America. Debugging web applications, triaging bugs, and guiding users through platform workflows.
Responsibilities:
- Ensure a delightful end-to-end experience for users applying to listings, taking AI-led interviews, accepting offers, and getting paid
- Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
- Debug the AI and SaaS stack using telemetry, logs, network inspection, and database queries
- Triage issues, escalate genuine engineering problems, and resolve other issues through configuration, prompt refinement, or user guidance
- Surface systemic patterns and product risks to engineering and product leadership
- Create documentation and runbooks to reduce repeat issues and improve resolution speed
- Communicate with precision, professionalism, and empathy
- Work directly with the engineering team
Requirements:
- Ability to debug web applications
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution OR prior experience at a high-growth technology startup
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications
- Comfort with AI systems, including LLMs, agents, or generative models
- Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops
- Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus
- Native English-level writing proficiency
- Current residence in Latin America
- Ability to work remotely 6 days per week with substantial overlap with Pacific Time (PT/PST) working hours
Benefits:
- Referral program: earn up to $100 for each successful referral
- Remote work arrangement
Similar Jobs
Customer Success Engineer, LatAm
Customer Success Engineer troubleshooting AI and SaaS issues for Mercor’s Latin American talent network. Debugging web applications, investigating user-reported bugs, and partnering with engineering.
Customer Success Engineer – LatAm
Customer Success Engineer troubleshooting Mercor’s AI-powered hiring platform for Latin American users. Debugging web, SaaS, and AI issues while partnering with engineering and product teams.
Customer Success Engineer – LatAm
Customer Success Engineer supporting Mercor’s AI-powered talent platform across Latin America. Debugging web applications, triaging production issues, and guiding users through interviews, offers, and payments.
Customer Success Engineer
Customer Success Engineer onboarding and supporting direct customers using Bolster’s AI-driven fraud and brand-protection SaaS platform. Configuring integrations, troubleshooting issues, and guiding adoption.
Customer Success Engineer – LATAM, Brazil
Customer Success Engineer helping enterprises securely adopt Cyera’s AI and data security platform in Brazil. Driving onboarding, adoption, technical success, and customer expansion.
Customer Success Engineer
Customer Success Engineer troubleshooting AI and SaaS issues for Mercor’s talent network. Debugging user reports, triaging engineering defects, and documenting recurring problems.
Customer Success Engineer
Customer Success Engineer guiding enterprise onboarding, adoption, retention, and expansion. Helping organizations continuously remediate cybersecurity exposure with Nagomi's agentic platform.
Technical Customer Success Manager
Technical Customer Success Manager guiding Blockaid customers through blockchain security onboarding and integration. Protecting Web3 users across APAC through adoption, training, and proactive customer success.
Regional Technical Support Manager
Regional technical manager leading marine composites support, product development and customer conversion. Scott Bader manufactures advanced composites, structural adhesives and functional polymers worldwide.
Enterprise Customer Success Engineer – Portuguese or Spanish Speaker
Customer Success Engineer helping JetBrains enterprise customers adopt developer tools and achieve business outcomes. Managing technical accounts, advising customers, and partnering with Sales and Product Engineering to expand relationships.
Enterprise Customer Success Engineer – Post-Sales
Customer Success Engineer helping U.S. enterprises adopt JetBrains developer tools. Advising customers technically, overcoming adoption barriers, and supporting account expansion.
Technical Implementation Specialist
Technical Implementation Specialist implementing Health Catalyst's healthcare analytics software. Troubleshooting client data, validating quality measures, and optimizing SQL-driven deployments.
Customer Success Engineer / Architect
Customer Success Engineer / Architect helping Soracom customers optimize IoT deployments and connectivity. Driving technical success, retention, renewals, and platform expansion for strategic accounts.
Technical Customer Success Manager
Technical Customer Success Manager guiding customers adopting Akuity’s Kubernetes GitOps platform. Managing strategic accounts from onboarding through renewal while driving adoption, advocacy, and expansion.
Technical Support Manager, Billing
Technical Support Manager supporting GridX billing implementations and rate analytics for utilities and energy technology providers. Improving billing operations, troubleshooting APIs, and leading customer delivery.
Customer Success Engineer
Customer Success Engineer implementing Edia’s AI-powered K-12 data platform. Leading SIS integrations, data pipelines, and district launches across complex school IT environments.
Customer Success Engineer
Customer Success Engineer serving as a technical partner, resolving technical issues for enterprise clients. Working remote, involving late-night hours to align with Pacific Time Zone.
Customer Success Engineer, Spanish, Portuguese
Customer Success Engineer providing technical product expertise and guidance for GitLab implementation and adoption. Engage with customers across Latin America to help them maximize GitLab's value.
Senior Technical Customer Success Manager
Technical Customer Success Manager responsible for post-sales lifecycle and strategic customer relationships. Supporting customer onboarding and driving technical adoption for JumpCloud's platform.
Customer Success Engineer
Customer Success Engineer at Command|Link managing technical relationships for enterprise accounts. Responsible for platform adoption, troubleshooting, and technical support in a fully remote role.