Customer Success Engineer
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Job Description
Customer Success Engineer advising Latin American customers on JetBrains developer tools. Building technical relationships, driving product adoption, and supporting account growth.
Responsibilities:
- Work closely with JetBrains Account Executives
- Help customers adopt JetBrains products and services to achieve desired business outcomes
- Assist with whiteboarding, architecture development, and overcoming technical and cultural adoption barriers
- Manage technical relationships for a portfolio of accounts
- Partner with account teams to define and implement account strategies
- Advocate for customers within JetBrains, representing them to Support and Product Engineering teams
- Recommend product enhancements based on customer experiences and feedback
- Help product teams present and evaluate new product ideas with customers
- Act as a trusted technical advisor and stay current with technology
- Facilitate account expansions with Sales by developing short-term and long-term account plans
Requirements:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
- Strong verbal and written communication skills in English and either Portuguese or Spanish
- Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field
- Hands-on knowledge of AI/LLMs in software development
- Exceptional presentation skills for demonstrating JetBrains products
- Ability to identify and address technical and business challenges related to software development tooling
- Ability to convey technical concepts to customers of all technical backgrounds
- Comfort in a fast-paced and dynamic working environment
- Experience working in or with large software development teams
- Ability to travel approximately 25% of the time
Benefits:
- Additional compensation may include an annual bonus, commission, or other incentive compensation, subject to the applicable plan or program
- Equal opportunity employer
- Open and inclusive workplace
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