Account Implementation Manager
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Job Description
Remote Account Implementation Manager implementing voluntary benefits groups for ManhattanLife, a health and life insurance company. Managing enrollment, billing, claims, audits, and employer-group implementations.
Responsibilities:
- Implement new Voluntary Benefits groups end-to-end
- Manage key deliverables for new employer groups
- Conduct re-enrollment activities for existing groups
- Perform ongoing servicing activities involving enrollment, billing, and claims
- Collaborate and coordinate with operational departments on implementation and build changes or updates
- Act as liaison between Sales/Marketing and operations teams
- Perform audits and lead operational teams in resolving discrepancies
- Complete special projects and assigned tasks
- Establish annual professional-growth objectives
- Keep pace with developments in the segment and industry
- Learn and apply technologies supporting professional and personal growth
- Participate in the evaluation process
Requirements:
- Bachelor’s degree preferred with experience in account implementation and/or account servicing
- Experience in account implementation and/or account servicing
- Insurance experience beneficial but not required
- Advanced Excel skills, including pivot tables and VLOOKUP, beneficial but not required
- Strong interpersonal and communication skills
- Ability to interact professionally and confidently with clients via WebEx, email, phone, or face-to-face meetings
- Ability to multitask with implementations at various stages and set priorities
- Independent decision-making, organizational, planning, and problem-solving abilities
- Occasional travel may be required for in-person meetings with brokers or employer groups
- Ability to stand, walk, use hands to type and operate a mouse, reach, talk, and hear
- Ability to sit for extended periods
- Ability to lift, pull, or move items weighing more than 10 pounds as related to office or desk supplies
Benefits:
- Immediate coverage under health, dental, and vision plans starting day one
- Flexible schedules, including shortened hours on Fridays
- Free parking
- Company-wide events
- Professional development, including LOMA testing
- Company-wide wellness program
- Reasonable accommodations for individuals with disabilities
- Equal employment opportunity and inclusive work environment
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