Area Technical Support Manager
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Job Description
Technical Support Manager supporting Wabtec mining truck drive systems across Chile and assigned territories. Leading commissioning, troubleshooting, warranty investigations, and fleet reliability improvements.
Responsibilities:
- Provide technical leadership and field support for Wabtec OHV Drive Systems across Chile and other assigned territories
- Perform commissioning and startup activities for newly installed OHV Drive Systems following Wabtec Vehicle Test Instructions
- Diagnose and troubleshoot technical issues through onsite inspections, remote support, and system data analysis
- Monitor OHV fleet performance, identify root causes of failures, and coordinate corrective actions with engineering and product teams
- Submit field, commissioning, and technical reports through Salesforce, ServiceMax, and other approved systems
- Review warranty claims, provide technical assessments, and support failure investigations and component teardown activities
- Coordinate return shipments of RMA components for factory analysis and resolution
- Participate in NPI programs and provide field support for new product introductions
- Develop and maintain relationships with customers, OEMs, distributors, and internal stakeholders
- Participate in customer meetings, fleet reviews, biweekly OEM meetings, monthly ASM updates, and other business reviews
- Promote safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives throughout the assigned territory
Requirements:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or related discipline with a minimum of 3 years of experience supporting mining trucks drive systems; or technical degree, diploma, or equivalent qualification in a related discipline with a minimum of 5 years of relevant field service, technical, or engineering experience involving supporting mining trucks drive systems
- Experience with mining truck drive systems equipment design, validation, testing, commissioning, and field support
- Strong technical troubleshooting skills and experience using engineering software, diagnostic tools, and business systems
- Excellent communication, interpersonal, collaboration, and leadership skills
- Ability to travel domestically and internationally up to 80% of the time
- Experience working in active mining environments, including high-altitude operations
- English proficiency preferred
- Ability to safely perform work in active mining environments while complying with customer and site safety requirements
- Compliance with site-specific occupational health requirements for high-altitude operations
Benefits:
- Employees can work remotely
- Hybrid work environment requiring a combination of remote work and onsite presence based on business needs
- Relocation assistance may be provided if eligibility requirements are met
- Equal Opportunity Employer
- Workplace accommodation available upon request
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