Application Engineering and Technical Support Manager
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Job Description
Application Engineer supporting Tecumseh’s commercial refrigeration and air-conditioning products. Providing customer technical support, sales enablement, and product improvement across German-speaking markets.
Responsibilities:
- Support product development projects by applying technical expertise to ensure the optimal use of Tecumseh products at customer sites
- Provide technical support to customers before, during, and after the sales process
- Analyze technical requirements and recommend the most suitable solutions
- Support sales teams during customer visits, trade fairs, and strategic meetings
- Manage technical inquiries and customer complaints requiring advanced technical expertise
- Conduct testing, analysis, and technical evaluations
- Prepare technical reports and documentation for customers
- Serve as the key liaison between customers and the Research and Development (R&D) department
- Participate in the analysis of quality issues reported by the market
- Ensure the consistency and relevance of technical solutions proposed to customers
- Gather and analyze customer feedback and contribute to the continuous improvement of products and services
- Work closely with Quality, Sales, and Engineering teams to ensure high customer satisfaction
- Build and maintain strong, trusted relationships with customers and business partners
- Deliver technical seminars, training sessions, and customer presentations
- Contribute to identifying new business opportunities and supporting business development activities
- Represent the company at trade fairs, industry events, and professional networking meetings
- Actively monitor market trends and customer needs
Requirements:
- Bachelor's or Master's degree in Engineering or a related technical field, preferably specializing in Refrigeration and Air Conditioning Engineering
- Solid professional experience in an industrial B2B environment
- Proven ability to build and maintain strong, long-term customer relationships at a senior level
- Strong technical expertise combined with a customer-focused and sales-oriented mindset
- Fluency in German and English, both written and spoken
- Good knowledge of the German market, its industrial landscape, and business culture
- Ability to work successfully in an international and multicultural environment
- Excellent communication, presentation, and listening skills
Benefits:
- Plenty of opportunities for career growth and personal development
- Fully remote home-office work
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