Technical Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Customer Success Manager guiding strategic enterprise customers using Driivz EV charging software. Driving adoption, integrations, retention, and growth across complex technical environments.
Responsibilities:
- Own and develop relationships with a portfolio of strategic enterprise customers
- Serve as customers’ trusted advisor and primary point of contact
- Understand customer objectives, technical environments, and success criteria, and build adoption and value plans
- Lead business reviews, technical reviews, roadmap discussions, and success planning
- Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities
- Develop expertise in the Driivz platform, architecture, APIs, integrations, and technical capabilities
- Guide customers through APIs, integrations, data flows, authentication, and third-party systems
- Partner with Product, R&D, Support, Operations, and internal teams to resolve technical challenges
- Coordinate complex customer issues and escalations
- Deliver technical and functional customer training
- Create and improve training materials, best practices, and enablement processes
- Translate customer requirements and feedback into actionable Product and R&D input
- Become a subject-matter expert on Driivz solutions and the EV charging ecosystem
Requirements:
- 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company
- Experience owning and developing large enterprise accounts and high-value ARR portfolios
- Ability to build trusted relationships with technical, operational, and executive stakeholders
- Experience with REST APIs, integrations, and complex software platforms
- Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
- Experience leading customer meetings, technical discussions, workshops, and training sessions
- Excellent communication and presentation skills, with the ability to explain complex technical topics to technical and non-technical audiences
- Ability to independently manage multiple strategic customers, priorities, and escalations
- Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams
Benefits:
- Medical, dental, and vision insurance
- Disability and life insurance
- Family planning programs through Maven Clinic
- Diabetes management support through Livongo
- Women’s health coverage
- Adult and elder care support
- Paid parental leave
- 401(k) plan with matching company contributions
- Paid time off up to 15 days
- 13 paid holidays, including 3 floating holidays, per year
- Paid sick leave
- Continuous learning and professional growth opportunities
- Work-life balance and collaboration in an inclusive environment
Similar Jobs
Customer Success Engineer – Contract
Customer Success Engineer deploying Retell AI voice agents for enterprise customers. Building integrations, debugging production systems, and driving adoption with technical teams.
Application Engineering and Technical Support Manager
Application Engineer supporting Tecumseh’s commercial refrigeration and air-conditioning products. Providing customer technical support, sales enablement, and product improvement across German-speaking markets.
Client Success Engineer III – Advanced Support
Client Success Engineer providing advanced technical support for mPulse’s conversational AI healthcare platform. Owning escalations, troubleshooting systems, and improving reliability.
Customer Success Engineer – LatAm
Customer Success Engineer debugging AI and SaaS issues for Mercor’s Latin American talent platform. Investigating bugs, triaging support cases, and improving user experience.
Customer Success Engineer
Customer Success Engineer debugging Mercor’s AI and SaaS talent platform. Investigating user issues, triaging bugs, and improving support for AI-driven hiring workflows.
Customer Success Engineer, LatAm
Customer Success Engineer troubleshooting Mercor’s AI talent platform for Latin American users. Debugging web applications, triaging issues, and improving the end-to-end talent experience.
Customer Success Engineer, LatAm
Customer Success Engineer troubleshooting AI and SaaS issues for Mercor’s Latin American talent network. Debugging web applications, investigating user-reported bugs, and partnering with engineering.
Customer Success Engineer, LatAm
Customer Success Engineer helping Mercor users resolve AI and SaaS platform issues across Latin America. Debugging web applications, triaging bugs, and guiding users through platform workflows.
Customer Success Engineer – LatAm
Customer Success Engineer troubleshooting Mercor’s AI-powered hiring platform for Latin American users. Debugging web, SaaS, and AI issues while partnering with engineering and product teams.
Customer Success Engineer – LatAm
Customer Success Engineer supporting Mercor’s AI-powered talent platform across Latin America. Debugging web applications, triaging production issues, and guiding users through interviews, offers, and payments.
Customer Success Engineer
Customer Success Engineer onboarding and supporting direct customers using Bolster’s AI-driven fraud and brand-protection SaaS platform. Configuring integrations, troubleshooting issues, and guiding adoption.
Customer Success Engineer – LATAM, Brazil
Customer Success Engineer helping enterprises securely adopt Cyera’s AI and data security platform in Brazil. Driving onboarding, adoption, technical success, and customer expansion.
Customer Success Engineer
Customer Success Engineer troubleshooting AI and SaaS issues for Mercor’s talent network. Debugging user reports, triaging engineering defects, and documenting recurring problems.
Customer Success Engineer
Customer Success Engineer guiding enterprise onboarding, adoption, retention, and expansion. Helping organizations continuously remediate cybersecurity exposure with Nagomi's agentic platform.
Technical Customer Success Manager
Technical Customer Success Manager guiding Blockaid customers through blockchain security onboarding and integration. Protecting Web3 users across APAC through adoption, training, and proactive customer success.
Regional Technical Support Manager
Regional technical manager leading marine composites support, product development and customer conversion. Scott Bader manufactures advanced composites, structural adhesives and functional polymers worldwide.
Enterprise Customer Success Engineer – Portuguese or Spanish Speaker
Customer Success Engineer helping JetBrains enterprise customers adopt developer tools and achieve business outcomes. Managing technical accounts, advising customers, and partnering with Sales and Product Engineering to expand relationships.
Enterprise Customer Success Engineer – Post-Sales
Customer Success Engineer helping U.S. enterprises adopt JetBrains developer tools. Advising customers technically, overcoming adoption barriers, and supporting account expansion.
Technical Implementation Specialist
Technical Implementation Specialist implementing Health Catalyst's healthcare analytics software. Troubleshooting client data, validating quality measures, and optimizing SQL-driven deployments.
Customer Success Engineer / Architect
Customer Success Engineer / Architect helping Soracom customers optimize IoT deployments and connectivity. Driving technical success, retention, renewals, and platform expansion for strategic accounts.