Customer Success Executive – Cell & Gene Therapy
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Job Description
Customer Success Executive managing pharmaceutical client accounts for cell and gene therapies at McKesson. Responsible for customer satisfaction, account management, and business growth.
Responsibilities:
- Acts as primary point of contact for the client related to implementations, on-going account management and upsell opportunities
- Responsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC)
- Navigates the McKesson enterprise on behalf of the client
- Builds and maintains strong relationships with key stakeholders and decision-makers at clients
- Provides customer with proactive consultative services on process improvement, revenue generating, and cost-saving opportunities
- Monitors monthly performance against service level agreements and develops plan with BU service lines for corrective action if service level are not met
Requirements:
- Bachelor’s Degree in relevant discipline
- 10+ years of relevant experience
- 8+ years’ experience in specialty pharmaceuticals
- Strong experience in cell and gene therapy
- Demonstrated problem solver in complex situations
- Team player with strong interpersonal and resource management skills
- Demonstrated experience with account management, contract implementation, and customer service
- Excellent communication and collaboration skills
- Strong knowledge of Specialty Distribution or Specialty Pharmacy processes
Benefits:
- Competitive compensation package
- Performance-based bonus opportunities
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